We will routinely request a deposit prior to scheduling an appointment for all patients, please rest assured this is a deposit towards your appointment cost and will be deducted from the final amount on the day of your appointment, a deposit is held to ensure the appointment is attended and if a cancellation or rearrangement is to be made, that adequate notice is provided to the practice as per cancellation policy.
If you do wish to rearrange or cancel and adequate notice is provided your deposit will be returned to you in full.
If you are unable to attend your scheduled appointment we ask to please inform us at least 2 working days (not including Weekends / Bank holidays) prior to your appointment (unless otherwise stated), in line with our cancellation policy, or a fee may be incurred.
To cancel or reschedule your appointment you must inform the practice within working hours (Monday – Friday 9am-5pm), either via telephone (0208 675 7210) or email ([email protected]), 2 full working days prior to your scheduled appointment (unless otherwise stated), (eg. 10am on Thursday prior if your appointment is on the following Monday at 10am).
A minimum fee of £20 will apply to examinations, consultations or hygiene appointments. For appointments of 45 mins in length a minimum fee of £50 will apply.
If your appointment is with a specialist upon referral a minimum fee of £65 will apply.
Appointments for treatment for increments of 1 hour or more will be subject to a minimum fee of £75 per hour for the total length of the appointment.
These minimum fees are applied to ensure that clinical time is reserved for our most valued patients and patients who are in need of an emergency appointment, to cover clinical time and / or treatment provision costs, the minimum fee will apply in each instance and may incur a fee of up to 40% of proposed treatment cost in certain circumstances.
If an appointment is not attended without adequate notice this cancellation fee must be cleared and a deposit taken prior to re-booking your appointment with us.
Please rest assured many of our valued patients do kindly provide us adequate notice in accordance with the above terms and no fee will apply as long as adequate notice of cancellation or rearrangement is provided to the practice.